FAQ's

How long does shipping take?

Ships in 3-7 days, Processing days not included

How do I track my order? I still have not received my order confirmation email, where is it?

Try looking in your junk or spam folder you can also search your emails for www.scratchedbykat.com

What can I do about a lost/stolen package?

Once your package leaves our facility we are no longer responsible for that package. If your package is lost by the Shipping Carrier You can contact them and file a dispute.

Can I return a lost/stolen package?

Returns are only available to unopened packages ( meaning still in bubble wrap mailer). Items that come damaged ( Meaning Damaged In shipping by carrier) are Eligible For Refund. Items that have been tampered with by the consumer are non refundable (no exceptions)

Can I cancel my order?

All orders once placed are finalized and products are not able to be edited or changed. Orders are shipped as quickly as possible and cannot be cancelled once they have been submitted.